Frequently Asked Questions (FAQ) – UnimatchShop
How can I contact UnimatchShop?
You can reach our customer service team at info@unimatchshop.com. We’re always happy to help with any questions or concerns.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped directly from our warehouse in China.
Can I change or cancel my order?
We process orders as quickly as possible to ensure fast delivery. If you need to modify or cancel your order, please email us at info@unimatchshop.com within 12 hours of placing it.
If the cancellation request is made after 12 hours, the order will be shipped, and you can return it for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
When will my order be processed?
Orders are processed Monday to Friday (excluding holidays and sale seasons). It typically takes 1-3 business days to process your order before shipping.
How long will it take to receive my order?
Due to high demand, shipping times vary based on your location:
- Standard Shipping: 7-14 business days.
- During peak seasons: Please allow extra time for delivery.
What if I don't receive my order?
If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Contact us at info@unimatchshop.com with your order details.
Will I be charged with customs and taxes?
Prices displayed on our website are exclusive of any applicable taxes. Depending on your country’s regulations, import duties, VAT, or other customs fees may apply upon delivery. These fees are not covered by us and are the customer’s responsibility. Please check with your local customs office for more details.
For more details, please contact your local customs office.
How do I return an item?
If you need to return an item, please email us at info@unimatchshop.com with your order number and reason for return. We will provide instructions on how to proceed.
What if the item I received is defective, incorrect, or damaged?
We sincerely apologize for any inconvenience. If you receive an item that is damaged, incorrect, or missing, please contact us immediately at info@unimatchshop.com with:
- Your order number
- Clear photos of the issue
We will resolve the matter as quickly as possible.
When will I receive my refund?
Refunds will be processed to your original payment method.
- Credit/Debit Card payments: Refunds are typically processed within 7-10 business days after the return is received or cancellation is approved.
- PayPal payments: Refunds may appear sooner, depending on your payment provider.
If you haven’t received your refund yet, please contact your bank or card issuer, as processing times may vary.
If you have any other questions, feel free to contact us at info@unimatchshop.com. We’re here to help!